Return & Refund Policy
Last updated: 31 August 2026
This Return & Refund Policy applies to purchases made from Smart Skill Contracting Est. through metaldeck.smartskill.sa. It should be read together with our Terms & Conditions.
1. Nature of Our Products
We supply composite metal deck sheets, welded shear studs, and edge retention (edge angle) systems supplied to a specified thickness, size, or length for use in construction projects. Because many orders are cut, sized, or prepared to a customer’s specification, our return policy differs from a typical retail return policy in the ways set out below.
2. Standard Stock Items
Unused, standard stock items in their original condition and packaging may be returned within 7 days of delivery, provided you contact us first to arrange the return and you can show proof of purchase (order number or invoice). Once we receive and inspect the returned item, we will process your refund to the original payment method (bank transfer) or offer an exchange, at your choice, within a reasonable time.
3. Custom & Made-to-Order Items
The following are not eligible for return or refund, except where the item is defective or does not match the specification you ordered:
- Deck sheets cut to a custom, non-standard length (outside our standard 6m x 0.90m sheet)
- Any item cut, welded, drilled, installed, or otherwise altered after delivery
- Bulk or bespoke orders prepared specifically to your project’s quantities and specification
4. Damaged or Defective Items
If your order arrives damaged, defective, or does not match the specification confirmed on your order, please contact us within 7 days of delivery via WhatsApp (+966 54 299 0058) or email (metaldeck@smartskill.sa) with your Order ID and clear photos of the issue. We will review the claim and, where confirmed, arrange a replacement, repair, or refund at no additional cost to you, including any applicable return delivery cost.
5. How to Request a Return
- Contact us via WhatsApp or email with your Order ID, the item(s) you wish to return, and the reason for the return
- Our team will confirm whether the item is eligible and provide instructions for returning it to our Jeddah warehouse
- Once the returned item is received and inspected, we will notify you of the outcome and process your refund or exchange
6. Refunds
Approved refunds are issued via bank transfer back to the account used for the original payment, normally within 5–10 business days of the return being approved. Delivery charges (where applicable) are non-refundable unless the return is due to a Smart Skill error.
7. Cancellations
Orders may be cancelled free of charge before payment has been confirmed and before production/preparation of custom-sized items has begun. Once a custom order has entered preparation, or payment has been confirmed for standard stock items already dispatched, the standard return conditions above apply instead of a cancellation.
8. Contact Us
For any questions about returns or refunds, contact us at metaldeck@smartskill.sa or via WhatsApp at +966 54 299 0058, Saturday–Thursday, 9:00 AM–5:00 PM.